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Troubleshooting "This item has been disabled in Chrome" error message

If you are receiving this error, please follow the below steps to resolve.


1) First, try to enable Honorlock by clicking "enable this item" in the pop-up within Chrome.

2) If you are unable to successfully enable Honorlock, you'll need to remove other extensions from Chrome. Add this into your address bar: chrome://extensions/ 

3) From there, you'll select to Remove any extensions you think could be interfering with Honorlock. You can also toggle them off if that's preferred instead of removing.


4) Once you've done this, try to re-enable Honorlock and launch proctoring.

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