Help CenterIf you are receiving this error, please follow the steps below to resolve it. The error messages are: “This item has been disabled in Chrome” or “This item is inactive.”
1) Click “Enable this Item” or “Enable Now” to install the extension on Chrome.
2) If you are unable to enable Honorlock successfully, you'll need to remove other extensions from Chrome. Enter chrome://extensions into your URL bar.
3) Please select Remove for any extensions that may interfere with Honorlock. You can also toggle them off if that's preferred instead of removing them. Other proctoring extensions like Proctorio, Proctor U or Secure Exam Proctor will interfere with the Honorlock extension and MUST be removed.
4) Once you've removed or toggled off any extensions, slide the toggle to enable Honorlock, close the extensions tab, refresh the Chrome browser and launch proctoring.
Other helpful articles:
Launching Proctoring for Your Exam
How to use Honorlock with a universal Exam