Mac 12.3 Screen Share

If you are using Mac OS 10.15 (Catalina) or higher, click HERE 

An issue with Chrome and the newest Mac operating systems (Mac OS 12.3 and higher) has resulted in some users encountering issues enabling screen-sharing permissions. Before following the steps below, please review our main screen share permissions guide HERE to ensure permission has been granted. If permission has been granted and you are still encountering an error where the Share button is grayed out, please follow the below steps: 

Check for Chrome Updates

1. In your address bar, paste chrome://settings/help

2. Chrome will automatically update if you are not on the most recent version of Chrome. 

3. Once the update is complete, click Relaunch.  If this does not resolve the issue, please proceed to the next step.

Check System Preferences for Privacy Settings

1. Select the Apple Icon at the top left corner of your screen and select System Settings.

2. Navigate to Privacy and Security.

3. Click the Privacy tab and navigate to the Screen & System Audio Recording tab.

4. Check the toggle next to Google Chrome. It should be in the on position to allow screen recording.  

5. If Google Chrome was toggled on, toggle the setting off, then back to the on position.  

6. Once Google Chrome has been enabled, refresh your exam page and relaunch proctoring.  If the issue persists, proceed to step 3.  

Uninstall & Reinstall Chrome

Uninstall

1. At the bottom of your computer screen, in your Dock, right-click on the Chrome icon and select quit.

2. Open Finder.

3. Go to the folder containing the Google Chrome application on your computer,  it most likely will be in applications.  If it is not there, type Google Chrome into the search bar.  This will display at the bottom of the page where the Google Chrome File is located.  

4. Drag Google Chrome to the trash.

Reinstall Google Chrome

1. Download Google Chrome.

2. Open the download  icon located in the upper left corner of the screen and open the file called “googlechrome.dmg”

3. Drag Chrome to the application folder.

• You might be asked to enter the admin password.

• If you don’t know the admin password, drag Chrome to a place on your computer where you can make edits, like your desktop.

4. Open Chrome.

Additional helpful articles:

Honorlock FAQs for Test Takers

Troubleshooting the Honorlock Extension