Help CenterIf required by your instructor or exam administrator, Honorlock requires access to your camera and microphone to begin your exam. In some cases, your device may not automatically be set to allow your Chrome browser access to your camera or microphone. If you see the error below, please follow the respective troubleshooting steps for your Mac or Windows device.
Mac Devices
Permission Denied Computer
1) Click the Apple icon in the upper left-hand corner of your screen and select System Settings.
2) Select Privacy and Security
3) Select Camera from the list on the left.
4) Verify that Google Chrome is listed and toggled to the on position and is blue. Toggle the slide off then back to the on position if the toggle was blue when the setting was opened.
5) Then, select Microphone from the list on the left.
6) Verify that Google Chrome is toggled to the on position. Toggle the slide off and then back to the on position if the toggle was blue when the setting was opened.
7) After making the changes, you must quit Chrome and relaunch Chrome before restarting your exam.
Windows Devices:
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Navigate to the Microphone settings in the Windows search bar. You will navigate to two settings. On the settings page Navigate to Let Apps and Let Desktop. Both settings must be toggled to the on position.
2) Use the Windows search bar to navigate to the camera privacy settings. You will find the same two settings, Let Apps and Let Desktop, toggle both to the on position.
3) After making the change, you must quit and relaunch Chrome before restarting your exam.
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