How to Troubleshoot the "State not Found" Error Message

When checking the LTI in your Learning Management System (LMS), you may receive a “State not Found” Error Message. This error message may be related to accessing the exam on a browser other than Chrome, a device that is out of the Minimum System requirements for Honorlock or the cookies on your browser.

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To resolve this issue:

Confirm that you are using a device that meets the Minimum System Requirements for Honorlock.

**** iPads/tablets and mobile phones are not compatible with using the Honorlock extension. You will be required to use a Windows or Mac computer.****

Confirm you are using a Chrome browser to access your school course page and are locating the exam from the Honorlock tab.
Update Chrome to make sure you are on the newest version. Copy and paste the following into the browser to check for Chrome updates: chrome:settings/help
Clear your cookies and cache. Follow the steps below:

a) Enter in the url: chrome://settings/ into your address bar at the top of your Chrome browser.

b) Look for the “Privacy and Security” section and then click “Clear browsing data.”

c) In the new screen that appears, make sure the only items checked "on" are “Cookies and other site data” and “Cached images and files.”

d) Set the “Time range” to “All time” and then click the “Clear data” button to clear your cookies and cache from your browser.

e) Check to see if cookies are enabled. Exit the “Clearing browsing data” screen and click “Cookies and other site data."

If you have already experienced this issue and the above steps did not work, please contact our Support Team for further assistance.