Reviewing Session Results Best Practices

Honorlock provides Session Results that offer insights into what occurred during exam sessions. These results include video recordings and chat transcripts. Below are some best practices to follow to maximize results.  

• When attempting to view individual exam sessions, utilize the Exam Results page. Use the Filter and Sort by drop-down menu to locate the Violations, Pop-In Occurred, and High flags first. 

• To review a test taker's session history, click the down arrow next to the Review button. Once expanded, the number of pop-ins, support sessions, proctor flags, AI flags, and test taker information will be displayed. 

• When in the individual exam session, turn on the screen control on the screen recorder window by right-clicking on it and then selecting “Show Controls.” You may also hide it by doing the same.

• You can easily navigate the screens using the tab and the arrow keys.

• From the Download dropdown menu in the upper right corner of the session viewer, you can download the Profile Picture Fail, Profile Picture, Webcam Video,  Screencapture Video, and Request the Full Session footage.  The controls under the webcam video can be used to change the playback settings, increase the speed, and skip through the webcam video. Note: For the screen recorder footage (right), you can access this menu by clicking on the 3 vertical dots on the right. You can also zoom in by clicking on the square icon.

• To navigate to a particular event within the recording, click on the event within the session's log list. Please note that reviewing results works best when in full-screen mode. However, zooming the browser window to 90% or less will allow for easier navigation of session events.

• Below the recordings, you will also be able to review your exam-specific guidelines and reference the specific question associated with a notated event. In this area, you may also reference chat logs conducted during the session, analyze Multi-Device detection occurrences, and review audio transcripts. Viewer, Chat, and Transcript tabs are all dynamic and will only be visible if detected and recorded during the test taker's session.

• For a high level overview of events and descriptions of events for an exam, use the Summary Report. This view will not provide footage to each individual session.

• To provide direct feedback to a test taker regarding their assessment, click on the Email Icon. 

• Note: To use this email option, you must send emails through your computer’s email client instead of through the browser.

• You may also export the summary report by clicking on Summary Export at the top right. This will be useful when needed to forward this information.

• Upon completing your review, an indicator will show that the session has been reviewed.
  
  

• For more information, we recommend the following articles: Reviewing a Summary Report and How to View Your Honorlock Results. We also have upcoming webinars on the topic you may register for at Upcoming Honorlock Webinars. You can find previously recorded webinars on the topic at Recent Webinar Recordings. For further support, don’t hesitate to contact our Support team and your Customer Success Manager!