“Not Found Error” troubleshooting steps- Win
Note: If using a Mac, please reach out to support via Live Chat.
The following article will outline the steps to take when Chrome is unable to identify the user’s camera and causes a “Not Found Error.” The purpose of this document is to identify why Chrome is unable to identify the user's camera and resolve the error. Follow the steps in order.
Verifying Camera App
Find the Camera app on your computer and ensure it is working properly.
1) In the bottom right search bar, type “Camera” and select the app.
2) Once the app is open, ensure you can see yourself in the camera. 3) If you receive an error message, check to see if updates are available. Link to device update article if one is available. Find those steps and more for Windows 10 and 11 .
Confirm the camera in use
Confirm the right camera is being used in Chrome.
1) Navigate to chrome://settings/content/camera in your Chrome Browser.
2) Confirm that the correct camera is being selected on the top of the page.
Chrome access to the camera and microphone
Verify that Google Chrome has access to your Camera and Microphone
1) Click the Windows button, which should be located at the bottom left corner of your screen.
2) Type "Microphone privacy settings" in the search bar and select that setting; it should appear as one of the very first results.
3) At the very top of the new settings window that has just appeared there should be a toggle switch under “Allow Apps to access your microphone.” Make sure the toggle switch is set to the "ON" position.
4) After doing this repeat steps 2-3 this time using "camera privacy settings" or "webcam privacy settings".
5) You will be prompted to restart Google Chrome after completing these steps. Restart Chrome entirely, by clicking on the X on the top right corner of all open Chrome instances, and opening a brand new Chrome browser.Then retry to start your exam. If this does not resolve your issue or you already had rights granted to Chrome, please follow the steps in the next section.
These final steps will take you through checking for device updates.
1) Look to the lower left corner of your screen and click the Windows button.
2) Type the word “update” and then click on the option that is titled “Check for updates”.
3) Check to see if there are any pending updates. If there are, install them and then restart your computer. This includes any feature updates to a newer version of Windows 10.