If you are using Mac 12.3 or higher, click HERE If you are using Mac OS 10.15 (Catalina) or higher you will need to enable Screen Recording for Google Chrome to allow apps to record the contents of your screen. Click here for steps on how to see which operating system is installed. If you have not granted those permissions yet, you will receive the below error message when you attempt to start your Honorlock assessment.

If you receive a hardware error when attempting to start your webcam or take your student photo or ID, this may be caused by a number of different configurations or permission issues. Review each option below to ensure Honorlock can successfully access your camera. Check that your device meets Minimum System Requirements 1) Ensure your device meets our Minimum System Requirements found on THIS page, approximately half way down. 

Payment may be required to use the Honorlock proctoring service. Your institution's settings will determine if payment is necessary. If your school offers a course pay option, this will cover the cost of proctoring for all exams in the course.  Enter your debit or credit card information and click the Pay button.   

If you are receiving this error, please follow the below steps to resolve. 1) First, try to enable Honorlock by clicking "enable this item" in the pop-up within Chrome. 2) If you are unable to successfully enable Honorlock, you'll need to remove other extensions from Chrome. Add this into your address bar: chrome://extensions/  3) From there, you'll select to Remove any extensions you think could be interfering with Honorlock. You can also toggle them off if that's preferred instead of removing.

These troubleshooting steps can be used when Chrome is not allowing Honorlock's extension to function properly. 1) Enter in the url chrome://settings/ into your address bar at the top of your Chrome browser. 2) Look for the “Privacy and security” section and then click “Clear browsing data”. 3) In the new screen that appears, make sure the only items checked "on" are “Cookies and other site data” and “Cached images and files.

Prior to starting your exam, you must install the Honorlock Chrome Extension.  1) Click here to check if the extension is already installed. If not, you will be prompted to install the extension.  2) Review Honorlock's Terms of Service and Privacy Policy. Once ready, select I agree and then click Add Extension. 3) A new tab will open with the Google Chrome Store. Click Add to Chrome to add the extension to your chrome browser.

If you are using a Lenovo computer and you encounter the image below, open up or download the Lenovo Settings/Vantage app and toggle privacy mode to OFF

During the authentication steps, students may be prompted to complete a room scan. The following video is an example of a great room scan. The requirements of the room scan are determined by the instructor.

If you encounter this error message: Please reach out to your faculty member, as this means one of the following is not filled out for your account within the LMS: role, user ID, course ID, email address, full name.

How to use Honorlock How to use Honorlock with Third-Party exams How to complete a Room Scan

Please be sure to use Google Chrome, as it is the only supported browser. Click here to install the Honorlock extension to your browser. The Chrome web store will open in a new tab. Please click Add to Chrome to add the extension to your browser. 1) Please navigate to your ALEKS placement assessment. If applicable, please be sure to complete your ALEKS practice assessment prior to your proctored session.

The purpose of this document is to educate the user on how to translate the KnowledgeBase.  Note: This extension will translate everything on the page, including test verbiage. 1) Add the Google Translate extension to chrome by searching in google for “Google Translate,” or by clicking HERE. Click Add to Chrome, and then Add extension. 2) Once added, you may find it helpful to pin it to the top right corner of the browser.

If you receive the below error when starting your assessment, it's important that you correctly force quit out of Chrome. Please see the below instructions for both Windows and Mac devices. Mac: 1) Locate the Chrome browser icon on the dock (the bar of icons that sits at the bottom or side of the screen). 2) Right-click on the browser icon and select Quit. 3) Please open your Chrome browser again and head back to your test.

Please check honorlock.com/support for the most up to date information about our minimum system requirements. 1) In your address bar, paste chrome://settings/help 2) Chrome will begin to automatically update if you are not on the most recent version of Chrome. 3) Once the update is complete, click Relaunch

The purpose of this document is to provide steps when you are unable to install the extension or the extension is disabled and you are unable to enable it. This may look like the extension remaining in a disabled or off state when navigating to chrome://extensions. It may also not appear on the upper right hand corner, even after initially installing it, causing recurrent prompts to install the extension in the LMS.

If you receive a hardware error when attempting to start your webcam or take your student photo or ID, this may be caused by a number of different configurations or permission issues. Review each option below to ensure Honorlock can successfully access your camera. Check that your device meets Minimum System Requirements 1) Ensure your device meets our Minimum System Requirements found on THIS page, approximately half way down. 

What is Honorlock? Honorlock provides on-demand proctoring services for schools and universities.  Where do I go to take exams with Honorlock? To start using Honorlock, head to your assessment in your learning management system (Canvas, Blackboard, D2L). From there, follow the on-screen prompts to start your Honorlock-proctored exam. What do I need to know before taking my exam? Before taking your exam, ensure that your device meets our system requirements by using the system check at honorlock.

When attempting to start an exam with BrowserGuard, you may see a message stating you have '-1' tabs open and you are unable to proceed past this message. This error is related to the permissions given to your Chrome Extension.  Please follow the below instructions to resolve this issue and proceed with your exam. 1) Right-click on the Honorlock extension in the top right of Chrome and select This can read and change site data.

Honorlock can be installed on devices meeting the following requirements: Operating System: Windows 10 Windows 11 MacOSX 10.14 and higher ChromeOS 93 and higher Browser Google Chrome version 93 and higher Internet Speed 1.5 Mbps download, 750 Kbps upload Note: Currently, Honorlock is incompatible with:  iPads Walmart Branded Camera (Onn)

Before you begin, you will need to download Google Chrome and have the Honorlock extension installed to take your exam. To download Chrome, click here; to download the extension, click here. 1) Within your Blackboard Ultra LMS, find your respective course, and launch the exam. 2) Select View Assessment in the sidebar. 3) Review and agree to the Terms of Service and Privacy Policy, then select Add Extension.

To ensure you have the best experience while using our services, please ensure your system and browser are up to date.   It is always recommended that you reference the article, “How to Use Honorlock,” with the specific LMS you will be utilizing. Note: When completing a Universal/Third Party Exam, be sure to access the third party website externally and log in, in addition to launching the exam from your LMS (Canvas, D2L or Blackboard) to proceed with the verification process.

1) Navigate to your exam within your LMS (Canvas, D2L, or Blackboard) and agree to Honorlock's Terms of Service and our Exam Taker Privacy Notice policy before launching proctoring. 2) Review the exam guidelines and select Launch Proctoring. If you do not see the Launch Proctoring button or are prompted for an access code even though you have installed the Honorlock Extension, please click here. 3) A small window will open to start proctoring for your exam.

The purpose of this document is to provide steps to correct the “Blocked by admin,” error message.This message appears when the organization or administrator privileges restrict the installation of extensions.  The Chrome profile that you are signed into may cause this error to occur. If you are logged into your school account and you believe you should be able to download the Chrome extension, please contact your school's IT department for assistance.

If you receive an error saying "Multiple Monitors Detected" when starting your assessment or during an assessment, please follow these steps: 1) Press the Windows key and P key simultaneously.  2) When the window opens up, click PC Window only    

1) Navigate to your exam within your LMS (Canvas, D2L, or Blackboard) and agree to Honorlock's Terms of Service and ourExam Taker Privacy Notice policy before Continue to Exam Guidelines . 2) Review the exam guidelines and select Launch Proctoring. If you do not see the Launch Proctoring button or are prompted for an access code even though you have installed the Honorlock Extension, please click here.

If required by your professor, Honorlock requires access to your camera to begin your exam. In some cases, Chrome may have been set to block Camera or Microphone access for Honorlock.   If you encounter this error, follow the below instructions to update your Chrome camera and microphone settings: 1) Navigate to chrome://settings/content/camera in your Chrome Browser 2) First, verify that your camera is not set to Blocked. If you see Blocked, click the toggle to change this to Ask before Accessing.

Honorlock Universal Third Party Integration allows the student to test outside of their LMS, via a third-party publisher website, while their session is still being proctored.  Before you begin, you will need to download Google Chrome and have the Honorlock extension installed to take your exam. To download Chrome, clickhere; to download the extension, clickhere.    1)Within your LMS (Canvas, D2L, Blackboard), find your respective course, locate and launch the Honorlock LTI.

One of the payment options available to Honorlock customers is the use of tokens. If so, an institution can provide you with a payment token if they have prepaid the exam cost on your behalf. To use one of these tokens, please follow the following steps: 1) Click the "Payment Options" screen. 2) Select 'Enter Token' 3) Enter the payment token provided by your school and click 'Submit'

If you are using Mac OS 10.15 (Catalina) or higher, click HERE  An issue with Chrome and the newest Mac operating systems (Mac OS 12.3 and higher) has resulted in some users encountering issues enabling screen sharing permissions. Prior to following the below steps, please review our main screen share permissions guide HERE to ensure that permission has been granted. If permission has been granted and you are still encountering an error where the Share button is grayed out, please follow the below steps: 

Honorlock Universal Third Party Integration allows the student to test outside of their LMS, via a third-party publisher website, while their session is still being proctored.  Before you begin, you will need to download Google Chrome and have the Honorlock extension installed to take your exam. To download Chrome, clickhere; to download the extension, clickhere. Please review the video below, or scroll to read the step by step instructions:    

If required by your professor, Honorlock requires access to your camera and microphone to begin your exam. Your device may not be automatically set to allow your Chrome browser access to your camera or microphone in some cases. Please follow the respective troubleshooting steps for your Windows or Mac device if you see the error below. Mac Devices:: 1) Click the Apple icon in the upper left-hand corner of your screen and select System Preferences.

Pre-existing issues within Chrome may present problems when attempting to install the Honorlock extension or launching proctoring.This may look like being prompted to install the extension multiple times (meaning it may be disabled), or even after previously being able to take an exam, now receiving a “Waiting for Authentication” which may mean you need to clear your cache or reinstall the extension (or both in some instances).  These troubleshooting steps can be used when Chrome is not allowing Honorlock's extension to function properly when using a Windows or Mac device.

1) If the share screen window next to cancel is grey, click on the image under "Share your Entire Screen", and then click share. 2) If Step #1 didn't work, refresh the page. 3) If Step #2 didn't work, force quit Chrome and relaunch exam again. 4) If Step #3 didn't work, try creating a New Chrome Profile. 

Before you begin, you will need to download Google Chrome and have the Honorlock extension installed to take your exam. To download Chrome, click here; to download the extension, click here. 1) Within your Intellum LMS, find your respective course, and launch the event.  2) Honorlock will detect if you do not have the Honorlock extension installed, and you will be prompted to install the extension before continuing the proctoring authentication steps.

  Note: If using a Mac, please reach out to support via Live Chat. The following article will outline the steps to take when Chrome is unable to identify the user’s camera and causes a “Not Found Error.” The purpose of this document is to identify why Chrome is unable to identify the user's camera and resolve the error. Follow the steps in order. Verifying Camera App Find the Camera app on your computer and ensure it is working properly.

What is HonorPrep? HonorPrep is a tutorial designed to allow exam takers and administrators to view the Honorlock exam taking experience. HonorPrep allows an exam taker to complete a system check, provides resources for success, and encourages an anxiety-free exam experience.  Where can I find HonorPrep? When an exam taker logs in and accesses the Honorlock LTI, they can click the three lines in the top right corner to find the tutorial.