Handling Access Code Prompts

If you are prompted to enter an access code to begin an assessment, you do not need a password from an exam administrator. This prompt typically appears when an exam is launched from the incorrect location or when your browser requires an update.

Step 1: Launch the Exam from the Honorlock Tab

**This is an example of the Honorlock Tab in Canvas

1. Return to your course dashboard.

2. Locate the Honorlock tab or Honorlock Exams list.

3. Locate your test and click Launch or Take the Quiz.

4. Complete the required authentication steps to enter the test.

Step 2: Verify and Update Google Chrome

Honorlock requires an up-to-date Google Chrome browser to function properly. If you are attempting to take the assessment on a browser other than Chrome, switch to a Chrome browser.

1. Open Google Chrome (download here if needed).

2. Paste chrome://settings/help into your browser address bar and press Enter.

3. Chrome will automatically check for updates and install the latest version.

4. Relaunch Chrome and attempt to launch the exam again.

Step 3: Reinstall the Honorlock Extension

An outdated extension can cause the Access Code prompt to appear. Reinstalling ensures you have the latest version.

1. In a new tab, paste chrome://extensions into your address bar and press Enter.

2. Locate Honorlock and click Remove.

3. Go to the Honorlock Extension Download Page.

4. Check the agreement box and click Add Extension.

5. When the Chrome Web Store opens, click Add to Chrome > Add extension.

6. Return to your course and launch the exam again.

Still Prompted for a Code?

If the access code screen still appears after completing these steps, contact Honorlock Support by clicking “Chat with Support” directly, 24/7/365.