Failsafe Images

In the event the connection to our video platform is interrupted (by an internet degradation issue or outage), Honorlock will revert to Failsafe image capture instead of video capture. When this occurs, a still image of the webcam and the screen will be taken every 10 seconds. All normal AI functionality and flags work as expected. 

Requesting failsafe images

1. Navigate to the Honorlock LTI and open the exam session.

2. In the Session Viewer, open the download options and select Request: Failsafe Images. 

3. You'll see a message confirming the images have been requested.

4. Wait for the request to process. Depending on how many requests are active, processing may take up to four hours. You'll receive an email when the images are ready to download. If the request can't be processed, you'll receive an email letting you know. Contact Honorlock Support for next steps.

Downloading failsafe images

1. Return to the exam session in the Honorlock LTI.

2. In the Session Viewer, open the download options and select Download: Failsafe Images.

1. Clicking this will download a ZIP file of all failsafe images. Each image will be titled, indicating if it is a webcam frame or a screen share frame, and the chronological order of the images.