If you receive a hardware error when attempting to start your webcam or take your student photo or ID, this may be caused by a number of different configurations or permission issues. Review each option below to ensure Honorlock can successfully access your camera. Check that your device meets Minimum System Requirements 1) Ensure your device meets our Minimum System Requirements found on THIS page, approximately half way down. 

If you receive a hardware error when attempting to start your webcam or take your student photo or ID, this may be caused by a number of different configurations or permission issues. Review each option below to ensure Honorlock can successfully access your camera. Check that your device meets Minimum System Requirements 1) Ensure your device meets our Minimum System Requirements found on THIS page, approximately half way down. 

1) If the share screen window next to cancel is grey, click on the image under "Your Entire Screen", and then click share. 2) If Step #1 didn't work, try refreshing the page. 3) If Step #2 didn't work, force quit Chrome and relaunch exam again. 4) If Step #3 didn't work, try creating a New Chrome Profile.

Please be sure to use Google Chrome, as it is the only supported browser. Click here to install the Honorlock extension to your browser. The Chrome web store will open in a new tab. Please click Add to Chrome to add the extension to your browser. 1) Please navigate to your ALEKS placement assessment. If applicable, please be sure to complete your ALEKS practice assessment prior to your proctored session.

These troubleshooting steps can be used when Chrome is not allowing Honorlock's extension to function properly when using a Chromebook device. 1) Enter in the url chrome://settings/ into your address bar at the top of your Chrome browser. 2) Look for the “Privacy and security” section and then click “Clear browsing data”. 3) In the new screen that appears, make sure the only items checked "on" are “Cookies and other site data” and “Cached images and files.

These troubleshooting steps can be used when Chrome is not allowing Honorlock's extension to function properly when using a Windows or Mac device. 1) Look to the top right of your chrome browser and locate your Google Chrome Profile icon. This icon is a circular image often showing a letter or a profile image you set. Click the circular icon and then click + Add (for older versions of Chrome, you may see the "

Payment may be required to use the Honorlock proctoring service. Your institution's settings will determine if payment is necessary. Enter your debit or credit card information and click the Pay button. If your school offers a course pay option, this will cover the cost of proctoring for all exams in the course. Pay for Course can be selected in Payment Options. Please make sure that in order to use a credit card, you click in the name field on the credit card image to add in the name associated with that credit card.

If you are using a Lenovo computer and you encounter the image below, open up or download the Lenovo Settings/Vantage app and toggle privacy mode to OFF

What is Honorlock? Honorlock provides on-demand proctoring services for schools and universities.  Where do I go to take exams with Honorlock? To start using Honorlock, head to your assessment in your learning management system (Canvas, Blackboard, D2L). From there, follow the on-screen prompts to start your Honorlock-proctored exam. What do I need to know before taking my exam? Before taking your exam, ensure that your device meets our system requirements by using the system check at honorlock.

If you receive the below error when starting your assessment, it's important that you correctly force quit out of Chrome. Please see the below instructions for both Windows and Mac devices. Mac: 1) Locate the Chrome browser icon on the dock (the bar of icons that sits at the bottom or side of the screen). 2) Right-click on the browser icon and select Quit. 3) Please open your Chrome browser again and head back to your test.

Please check honorlock.com/support for the most up to date information about our minimum system requirements. 1) In your address bar, paste chrome://settings/help 2) Chrome will begin to automatically update if you are not on the most recent version of Chrome. 3) Once the update is complete, click Relaunch

Prior to starting your exam, you must install the Honorlock Chrome Extension.  1) Click here to check if the extension is already installed. If not, you will be prompted to install the extension.  2) Review Honorlock's Terms of Service and Privacy Policy. Once ready, select I agree and then click Add Extension. 3) A new tab will open with the Google Chrome Store. Click Add to Chrome to add the extension to your chrome browser.

1) Navigate to your exam within your LMS and click Launch Proctoring. If you do not see the Launch Proctoring button or are prompted for an access code even though you have installed the Honorlock Extension, please click here.   2) A small window will open to start proctoring for your exam. Depending on the settings of your exam, you may not have to complete all of the below steps. 

If you are using Mac OS 10.15 (Catalina) you will need to enable Screen Recording for Google Chrome. With Catalina, Apple has introduced new security and privacy updates. You must now allow apps to record the contents of your screen. Click here for steps on how to see which operating system is installed. 1) Select the Apple icon at the top left of your screen and select System Preferences.

Honorlock can be installed on devices meeting the following requirements: Operating System: Windows 10 MacOSX 10.13 and higher ChromeOS 79 and higher Browser Google Chrome version 79 and higher Internet Speed 1.5 Mbps download, 750 Kbps upload   To check if your device meets minimum system requirements, please visit https://honorlock.com/support/ and scroll to the 'Simple Single-Click Test'. Currently, Honorlock does not work with iPads.

One of the payment options available to Honorlock customers is the use of tokens. If so, an instituion can provide you with a payment token if they have prepaid the exam cost on your behalf. To use one of these tokens, please follow the following steps: 1) Click the "Payment Options" screen. 2) Select 'Enter Token' 3) Enter the payment token provided by your school and click 'Submit'

If you receive an error saying "Remove Extra Screens" when starting your assessment or during an assessment, please follow these steps: 1) Press the Windows key and P key simultaneously.  2) When the window opens up, click PC Window only

If you encounter this error message: Please reach out to your faculty member, as this means one of the following is not filled out for your account within the LMS: role, user ID, course ID, email address, full name.

When attempting to start an exam with Browserguard, you may see a message stating you have '-1' tabs open and you are unable to proceed past this message. This error is related to the permissions given to your Chrome Extension.  Please follow the below instructions to resolve this issue and proceed with your exam. 1) Right-click on the Honorlock extension in the top right of Chrome and select This can read and change site data.

Click within the name field in the credit card image to change the information to your correct name.

General Guides for All Students: How to use Honorlock - https://youtu.be/wRWE-9PUquo How to use Honorlock Universal Exams - https://youtu.be/SWJG6Ogtnik Blackboard: How to use Honorlock - https://youtu.be/Q2hzQUCrzVc  How to complete a Room Scan - https://youtu.be/myGqBzS2w1k Honorlock Universal Exams - https://youtu.be/UGV3EB_TELI D2L: How to use Honorlock - https://youtu.be/2en08gMYFp0  How to complete a Room Scan - https://youtu.be/30jjUa27PVA Honorlock Universal Exams - https://youtu.be/C87PeI5mwm4 Canvas: How to use Honorlock -https://youtu.be/wRWE-9PUquo  How to complete a Room Scan -https://youtu.