Unable to Start Exam: Receiving -1 Browser Error

1 min. readlast update: 10.17.2023

When attempting to start an exam with BrowserGuard, you may see a message stating you have '-1' tabs open and you are unable to proceed past this message. This error is related to the permissions given to your Chrome Extension. 

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Please follow the below instructions to resolve this issue and proceed with your exam.

1) Right-click on the Honorlock extension in the top right of Chrome and select This can read and change site data.

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2) Make sure that this setting is set to 'On All Sites'

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3) Once this is done, please refresh the exam page and relaunch proctoring.  

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